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Important Note:
Please make sure you know the difference between Bisque and Finished BEFORE you order!!

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*** Bisque pieces are UNFINISHED and NOT FOOD SAFE. ***

Bisque can be finished yourself with any acrylic paint if it is NOT used for food or drink and if it will only be used as a decorative piece.

If you buy a bisque piece that will be used for food, make sure you have some means of having it fired again with a food safe glaze.

Finished pieces that will hold food have a food safe glaze applied, and are fired twice before shipping. These pieces are then dishwasher safe too!

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Ordering Information

We are a family owned and operated at-home business. Our Internet business is going into it's 5th year!

All our bisque is fired to a witness cone of 04. This fired temperature is just right for glazing or acrylic stains.

Due to limited space, most pieces are "Made to Order" and require time to be poured, dried, cleaned, fired and then painted if requested.  For this reason, please allow ample time from receipt of your payment for us to create your pieces.  Athough it may take a little more time before shipping, this also means that you get FRESH new bisque that is made just for YOU!

We strive to complete each order as quickly as possible.  But during our busiest seasons (prior to holidays like Christmas, Easter and Halloween) it may take up to 6 - 8 weeks to process each order.

Most of the items produced by **Emeraldz Ceramic Shop** can be made in a variety of different colors, often without additional cost. If you would like a particular product, but would prefer it produced in a different color or color scheme, please include your prefences in the comment box provided during the ordering process.

Shipping Charges include a $3 per box packaging materials fee. We pack very well using clean materials -- bubble wrap, sturdy Styrofoam sheets and "peanuts"

Since we are a small shop, your business with us is VERY IMPORTANT and your complete Satisfaction is something we WANT to accomplish! If you are confused about ANYTHING on my website, please email me and let me help clear up the confusion! It is always MY pleasure to help you!

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Our Satisfaction Guarantee

At **Emeraldz Ceramic Shop** your satisfaction is always GUARANTEED! If for ANY reason you are dissatisfied with a purchase decision, the bisque may be returned for exchange or full refund of the purchase price, minus packing and shipping fees, within 10 days after you receive them at your option.

(On Finished pieces, only the bisque price will be refunded after the piece is returned.)

Upon receiving your package, I would appreciate it if you would email me and let me know you received your order in good condition. Ten days after you receive your order and I have not heard back from you, I will assume that everything was ok and all refunds or exchanges have been voided.

If You Recieve a Broken Item:

Although we do our best to ensure that your pieces will arrive at their destination safely, it is possible for our delicate items to occasionally suffer damage during transit.

We ship by U.P.S. Ground TRACK. Damages should be reported to both U.P.S. and **Emeraldz Ceramic Shop** within 24 hours of unpacking.

Please keep all packing material, box and broken pieces for inspection, until further notice. Please do not glue or try to fix anything in box. Do not throw any contents away or remove label on box. All these things are mandatory if you want to receive a replacement.

Please email us if you have any questions or concerns, we would love to hear from you!